How to check the status of my order?
You should read the
General Terms and Conditions carefully before sending us a status request. To check the status of your order, you must provide us with the following information:
1. The date of your order
2. Your order number
3. Your billing address
4. Your shipping address (if differing)
5. The e-mail address used for your order
Note: The estimated delivery times, based on express shipping, are indicated on the product pages. Standard shipping: 3-12 days, in addition to the delivery times indicated on the product pages. Colors and sizes marked as being custom-manufactured require 4 weeks, in addition to the delivery times indicated on the product pages.
Can I return my order?
You may return your order for an exchange or a refund within 14 days of delivery. Before returning your order, please submit a return request using our contact form. If approved, we will provide you with return instructions. Please note that we cannot accept your return if:
• the product is not in its original condition or shows clear signs of use
• the product is made of reptile leather (applies to non-EU residents only)
• the product has been custom-made (according § 3 GTC)
We cannot accept refunds to non-EU residents if the return is not a result of our error. However, we may accept an exchange of equal or higher value. Express re-shipping will be charged in addition.
We cannot accept cancellations of custom orders being processed. Returns must be shipped by postal mail service. Rejected returns cannot be reshipped.
E-Mail Form
Please note that we can only answer questions which are directly related to our products and services. For any question about your personal watch, please read our information and tutorials and contact your watchmaker or jeweller. |
